Senior ServiceNow Developer

About the Role

Job Title: ServiceNow Senior Developer
Domain Preference: IT Services / Governance, Risk and Compliance (GRC)
Working Model: Work from Office (5 days a week)
Role Type: Contract/ Permanent with Joan Technologies Private Limited

Role Overview

We are seeking an experienced ServiceNow Senior Developer with 4–8 years of hands-on experience in the ServiceNow platform, specialising in Governance, Risk and Compliance (GRC) solutions. The successful candidate will play a key role in designing, developing, configuring and maintaining ServiceNow GRC applications while ensuring platform performance, scalability and alignment with business requirements.

The primary purpose of this role is to deliver robust ServiceNow solutions across Policy and Compliance, Risk Management, Audit Management and Third-Party Risk Management (TPRM). The candidate will leverage expertise in ServiceNow Workspace development, scripting, portal customisation and system integrations to enhance user experience, streamline business processes and support regulatory compliance requirements.

The successful candidate will collaborate closely with business stakeholders, functional consultants, technical teams and project leadership to translate business requirements into effective technical solutions, drive development best practices and ensure the successful delivery of ServiceNow initiatives.

Key Responsibilities

1. GRC Development and Configuration

• Design, develop, configure and maintain ServiceNow GRC solutions, including Policy and Compliance, Risk Management, Audit Management and Vendor Risk Management.

• Configure and customise workflows, business rules, dashboards and reports to meet organisational and regulatory requirements.

• Translate business requirements into scalable technical designs and functional solutions.

• Ensure GRC implementations align with industry best practices and applicable compliance standards.

2. ServiceNow Workspace Development

• Design, develop and customise ServiceNow Workspaces to support GRC use cases and improve end-user productivity.

• Configure existing Workspaces by adding, removing and modifying widgets, components and user interface elements.

• Enhance task management, information visibility and navigation through intuitive and user-friendly Workspace experiences.

• Ensure Workspace functionality aligns with business processes and user requirements.

3. Service Portal Design and Development

• Develop, customise and enhance ServiceNow Service Portals to support GRC-related functionalities and business processes.

• Create and configure portal widgets, UI pages and other user interface components.

• Design and develop Service Catalog forms and integrate catalog items with relevant ServiceNow modules and workflows.

• Ensure portal solutions provide a consistent, accessible and user-friendly experience.

4. Integration Development and Management

• Develop and maintain integrations between ServiceNow and third-party applications, including ERP, ITSM and risk management platforms.

• Implement integrations using REST and SOAP APIs, MID Servers and other appropriate ServiceNow integration capabilities.

• Troubleshoot integration failures, analyse root causes and implement effective resolutions.

• Ensure integrations are reliable, secure, scalable and aligned with business requirements.

5. Scripting and Customisation

• Develop and maintain custom scripts using JavaScript and ServiceNow scripting capabilities, including Business Rules, Client Scripts and Script Includes.

• Configure client-side and server-side logic to support business workflows and application functionality.

• Identify and resolve scripting issues and optimise code for performance, maintainability and scalability.

• Follow ServiceNow development best practices and standards to minimise unnecessary customisation.

6. Process Optimisation

• Collaborate with business and technical stakeholders to identify opportunities to streamline GRC processes.

• Recommend and implement improvements to workflows, automation and application functionality.

• Ensure technical solutions support organisational objectives, operational efficiency and regulatory requirements.

• Contribute to continuous improvement initiatives across the ServiceNow platform.

7. System Administration and Technical Support

• Support routine platform maintenance, upgrades, troubleshooting and performance optimisation.

• Diagnose and resolve application, configuration, scripting and integration issues.

• Provide technical guidance, knowledge transfer and support to end-users and relevant stakeholders.

• Maintain technical documentation and support platform stability, security and operational reliability.

8. Technical Leadership and Delivery

• Provide technical guidance and development support to team members, where required.

• Participate in technical design discussions, code reviews and solution validation.

• Support development planning, estimation, testing, defect resolution and deployment activities.

• Monitor delivery progress, identify technical risks and dependencies, and support timely resolution.

• Ensure adherence to agreed development standards, quality expectations and project governance processes.

Required Skills & Experience

• 4–8 years of hands-on experience in ServiceNow development, configuration and customisation.

• Proven experience in implementing and developing ServiceNow GRC solutions, particularly Policy and Compliance, Risk Management, Audit Management and Vendor Risk Management.

• Strong experience in ServiceNow Workspace development, configuration and customisation.

• Proficiency in JavaScript and ServiceNow scripting, including Business Rules, Client Scripts and Script Includes.

• Hands-on experience developing and customising ServiceNow Service Portals, widgets, UI pages and Service Catalog forms.

• Strong understanding of REST and SOAP APIs, MID Servers and integration troubleshooting.

• Experience integrating ServiceNow applications with third-party enterprise systems.

• Good understanding of ServiceNow platform administration, troubleshooting and performance optimisation.

• Ability to analyse business requirements and translate them into technical designs and implementable solutions.

• Understanding of development lifecycle activities, including testing, debugging, deployment and maintenance.

• Strong analytical, organisational and problem-solving skills.

• Excellent communication, stakeholder management and collaboration abilities.

• Ability to manage multiple priorities and deliver quality solutions within agreed timelines.

Desirable Skills & Experience

• ServiceNow Certified Implementation Specialist – Risk and Compliance.

• ServiceNow Certified Implementation Specialist – Third-Party Risk Management (TPRM).

• ServiceNow Certified Implementation Specialist – Business Continuity Management (BCM).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• Experience working with additional ServiceNow modules, such as ITSM, SecOps or ITOM.

• Familiarity with Agile development methodologies and iterative delivery practices.

• Experience working in enterprise environments with complex governance, risk, audit and compliance requirements.

• Knowledge of ServiceNow development best practices, application performance tuning and platform upgrade considerations.

• Experience mentoring developers, reviewing technical solutions and contributing to technical design decisions.

Conclusion – Ideal Candidate Profile

The ideal candidate will be a ServiceNow Senior Developer with strong GRC expertise and technical leadership capabilities, supported by 4–8 years of relevant experience in ServiceNow development, configuration, scripting, Workspace customisation, portal development and system integrations.

The successful candidate should be proactive, technically proficient and confident in collaborating with business stakeholders, functional consultants and technical teams. They must be able to translate complex business requirements into scalable solutions, troubleshoot technical challenges, optimise platform performance and contribute to the successful delivery of ServiceNow GRC initiatives.

Candidates with relevant ServiceNow certifications, experience in enterprise GRC implementations and exposure to Agile delivery environments will be highly regarded.

Additional Requirements

• Work Arrangement: Mandatory work from office, five days a week.

• Experience: 4–8 years of relevant ServiceNow development experience.

• Technical Focus: ServiceNow GRC, Workspace development, Service Portal customisation, scripting and integrations.

• Certifications: Relevant ServiceNow certifications are preferred.

• Availability and Joining: Immediate Joiners Preferred