Process Consultant (International Chat Support)

Job Title: Process Consultant – International Chat Support
Job Location: Q City, Hyderabad
Job Type: Full Time – Permanent
Experience: 2-4 years years with international chat support experience
Mode of Work: 5 days a week – Work from Office (Rotational Week off - not saturday/ sunday fixed off)
Shift: Rotational Night Shifts - should be open for Night shift (Two-way cab facility available)
Notice Period: Immediate Joiners Preferred
Salary (CTC):  5 LPA

Job Description:

• Qualification: Graduates Only
• Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
• 5 days working and 2 days off.
• Should be ok with rotational night shifts and rotational off.
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• Excellent communication skills.
• 2-way cab facility will be provided.

Roles & Responsibilities:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
• Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs.
• Meet and exceed quality goals, compliance regulations, and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.